|Financial Services Intern (Transitional Pathways Program)|
REPORTING TO: People and Culture Business Partner and the relevant Supervisor/ Manager
GRADE: Traineeship / Internship
The Bank Australia Financial Services Internship - Transitional Pathways Program is designed to provide participants with skills and experience working within the Australian financial services industry. Participants will undertake a variety of placements within Bank Australia’s metropolitan locations.
Participants of the program are expected post internship to be willing to undertake roles in any of the Bank Australia Metropolitan locations.
To assist customers with their personal finance needs in accordance with standards of performance determined by the company and its customers, whilst undertaking a one year internship. Interns are expected to spend time in a variety of departments learning the business, and will therefore undertake further duties in the relevant areas. These duties will be described in the relevant Grade 1 position descriptions for Customer Service Consultant, Retail Operations Consultant, Administration Officer, Accounting Officer, Insurance and Wealth Specialists, Credit Integrity Officer, Banking Integrity Officer, Contact Centre Centre Consultant, and Customer Service Consultant – MPS, Customer Service Consultant – Lending Admin, Customer Service Consultant – Retail Lending.
All duties detailed in this PD are to be performed in a manner consistent with the company's vision and values.
Sustainable development means adopting systematic and balanced business strategies that satisfy the economic, social and environmental performance expectations of our stakeholders today, while protecting, sustaining and enhancing the financial, human and natural resources that will be needed to develop the company in the future.
You are required to be engaged in and facilitate the company’s approach to Sustainable Development in accordance with the company’s policies and values.
You are required to comply with all relevant service standards, policies and procedures and undertake training and development activities required to maintain competency in all relevant regulatory regimes including Financial Services Reform Act (FSRA) and the National Credit Act. All these are available on the company’s intranet.
In accordance with the Staff Charter and Compliance Policy, you are required to report any compliance breaches, breaches of Policy or procedures that come to your attention to your supervisor or another manager/auditor.
You must complete ASIC Tier 2 equivalent qualification before undertaking any customer service activities.
You are not permitted to undertake customer service activities until you have completed the following training for compliance with the Financial Services Reform Act 2001 (FSRA):
Deposit Products and Non Cash Payment Facilities
· Bank Australia Induction Booklet & Assessment
· Bank Australia FSRA Learner Guide & Assessment
· Allianz FSRA Online Training & Assessment
You are not permitted to undertake any lending activities unsupervised or discuss the suitability of the company loan products with customers until all minimum lending training is completed and an authorisation letter is provided by People and Culture. Once an authorisation letter is received you will be limited to the activities stated in the letter.
You will undertake professional development activities relevant to your position and submit an annual training record.
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